Are you 80% angry and 2% sad? Why ‘emotional AI’ is fraught with problems

AI that purports to read our feelings may enhance user experience but concerns over misuse and bias mean the field is fraught with potential dangers

It’s Wednesday evening and I’m at my kitchen table, scowling into my laptop as I pour all the bile I can muster into three little words: “I love you.”

My neighbours might assume I’m engaged in a melodramatic call to an ex-partner, or perhaps some kind of acting exercise, but I’m actually testing the limits of a new demo from Hume, a Manhattan-based startup that claims to have developed “the world’s first voice AI with emotional intelligence”. Continue reading…
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